Terms of Service

1. Service Description

FansChat (“we”, “our”, “the Service”) is an AI-powered chat automation platform for content creators on platforms such as OnlyFans and Fanvue. The Service generates and sends automated responses to your subscribers on your behalf, using an AI trained on your communication style.

By accessing or using FansChat you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 18 years of age to use FansChat. By creating an account you represent and warrant that you are 18 or older. We reserve the right to terminate any account where we have reason to believe the user is under 18.

3. Subscription Plans & Pricing

FansChat offers the following monthly subscription plans, billed in USD:

• Starter — USD $29 / month
• Pro — USD $99 / month
• Pro Max — USD $249 / month

All prices are in United States Dollars (USD). Your local currency equivalent will be shown at checkout. Prices are subject to change with 30 days' notice.

4. Auto-Renewal & Cancellation

All FansChat subscriptions automatically renew at the end of each billing period (monthly) unless you cancel before the renewal date. By subscribing you authorise us to charge your payment method on a recurring monthly basis.

You may cancel your subscription at any time from the Billing section of your Settings page. Cancellation takes effect at the end of your current billing period — you retain access to the Service until that date.

5. Refund Policy

All payments are non-refundable. We do not provide refunds or credits for any partial subscription periods, unused features, or if you cancel mid-cycle. If you believe you have been charged in error, please contact us at hello@myfanschat.com within 14 days of the charge and we will review your case.

6. Acceptable Use

You agree not to use FansChat to:

• Generate, distribute, or promote content involving minors in any sexual context.
• Harass, threaten, or harm any individual.
• Violate the terms of service of any third-party platform (e.g. OnlyFans, Fanvue).
• Engage in fraud, impersonation, or deceptive practices.
• Circumvent any security or access controls of the Service.
• Use the Service for any illegal purpose under applicable law.

Violation of this Acceptable Use Policy may result in immediate account termination without refund. See our full Acceptable Use Policy.

7. AI Voice Call Services

7A — Nature of the Service

FansChat's AI Voice Call feature allows creators to deploy an AI system that responds to fans in an AI-generated voice modelled on the creator's communication style. Fans interact with an automated AI system at all times. No human is present on these calls unless the creator is personally present.

7B — Creator Responsibility

By enabling AI Voice Calls, you (the creator) acknowledge and agree that:

• (i) You are solely responsible for the content and conduct of AI voice interactions conducted under your account.
• (ii) You have reviewed and approved your AI voice profile settings before enabling the feature.
• (iii) You are responsible for ensuring your fan base is comprised of adults who have consented to interact with an AI system.
• (iv) You will not use AI Voice Calls for any purpose that violates applicable law, including laws relating to mental health, consumer protection, and telecommunications.

7C — Mental Health and Wellbeing

You acknowledge that fans interacting with your AI voice line may include individuals experiencing emotional vulnerability, mental health challenges, or personal crisis. FansChat has implemented automated crisis detection and resource referral systems; however, these systems are not a substitute for professional mental health support and cannot be guaranteed to detect every situation.

You agree that:

• (i) FansChat and Greystone Digital trading as FansChat bear no responsibility for the mental health, emotional wellbeing, or psychological outcomes of any fan who interacts with your AI voice line.
• (ii) You fully indemnify and hold harmless FansChat, Greystone Digital trading as FansChat, its directors, officers, employees, and agents from any claim, loss, liability, damage, or expense (including legal costs) arising from or related to the mental health or emotional outcomes of any fan interaction with your AI voice line.
• (iii) You acknowledge that AI systems cannot replace human connection, professional mental health support, or crisis intervention, and you accept full responsibility for the consequences of fans forming emotional dependencies on your AI voice line.

7D — Platform Obligations

Notwithstanding clause 7C, FansChat will:

• (i) Maintain automated crisis detection systems that identify distress signals and refer fans to appropriate emergency and mental health resources.
• (ii) Maintain a list of current crisis resources including: 988 Suicide and Crisis Lifeline (US), 000 Emergency Services (AU), Crisis Text Line (text HOME to 741741).
• (iii) Log and flag crisis incidents for internal review.
• (iv) End calls immediately when crisis triggers are detected.

These obligations represent reasonable safeguards and do not constitute a guarantee of fan safety or wellbeing.

7E — Prohibited Uses

You must not configure your AI voice line to:

• (i) Claim to be a human when directly and sincerely asked.
• (ii) Engage in conversation with any person who has identified themselves as under 18 years of age.
• (iii) Provide medical, legal, or psychological advice.
• (iv) Discuss or encourage self-harm, substance abuse, or illegal activity.
• (v) Facilitate any romantic or sexual interaction with a minor.
• (vi) Discuss, facilitate, or encourage the acquisition or distribution of illegal drugs, controlled substances, or prescription medication fraud.
• (vii) Discuss, facilitate, or encourage the acquisition of illegal weapons, explosives, or materials for the purpose of harm or terrorism.
• (viii) Facilitate or encourage human trafficking, forced labour, sexual slavery, surveillance of individuals without consent, identity fraud, money laundering, or any other activity that constitutes a serious criminal offence in any jurisdiction.

Violation of these prohibitions will result in immediate account suspension and may be reported to relevant authorities.

7F — Fan Disclosure

You are encouraged, and in some jurisdictions may be legally required, to disclose to fans that they are interacting with an AI system. FansChat will always disclose AI identity when a fan directly asks “Are you an AI?” or “Are you a real person?”

8. AI Automation Disclosure

FansChat uses artificial intelligence (powered by Anthropic Claude) to generate automated responses on your behalf. Messages sent by FansChat are AI-generated but reflect the communication style and persona you configure during onboarding.

You are responsible for reviewing and approving the AI's behaviour via Review Mode and for ensuring that automated messages comply with all applicable laws and platform policies. FansChat is a tool — you remain the creator and operator of your account.

9. Intellectual Property

Your voice profile and content: You own your voice profile, persona, and all content you upload to FansChat. By using the Service you grant us a limited licence to use this data solely to operate and improve the Service for your account.

Deletion on cancellation: Upon cancellation of your subscription, your voice profile and associated training data will be permanently deleted within 30 days. You may request immediate deletion by contacting hello@myfanschat.com.

Our platform: FansChat, its software, trademarks, and all other intellectual property remain exclusively owned by FansChat and its licensors.

10. Limitation of Liability

To the maximum extent permitted by law, FansChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to loss of profits, loss of revenue, or loss of data.

Our total aggregate liability to you for any claim arising out of or relating to the Service shall not exceed the amount you paid to us in the three months preceding the claim.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

12. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or by a prominent notice within the Service at least 14 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us at hello@myfanschat.com.